Orbitz Reviews

Had to cancel a booking for a flight, only for their automated system to tell me I could not get a refund despite purchasing a Flight Cancellation Protection Package. I called multiple times only to be on hold for hours. When I finally got through to someone, I was diverted to another group who informed me that the Cancellation Protection I purchased could not be applied, and that I would not receive a refund for cancelling.
Their Cancellation Protection extension is a scam, buy from the official airline if you can, it's not worth it.

I booked a car rental with them but because I have an account I failed to change the name in the booking. The car was for my wife but my name appeared on the booking. Now, I understand it is nonrefundable but there are mistakes. I was not asking for a refund but simply a way to add my wife as a driver. It took me two weeks to get to talk to someone. First, they told me that it should be The Dollar rental to make the change. I contacted Dollar and they said they can't even access the booking and neither can I. So first they lied to me and then they said, there is nothing we can do. I was forced to book another car so $ 500 was gone. I understand that orbitz made $500 out of thin air but they will never get my business again and I will try to convince as many people as possible to stay away from them.

I have used Orbitz for many years without much trouble but my most recent experience was so bad I will avoid them in the future. I tried to use airline credits with them and at first they wanted to charge $500 ea more than my credits even though I found flights for $100 ea more. I ended up making a reservation to reserve a price, which I had 24 hrs to cancel. After 5 more calls I ended up paying full price for my flights with the credit never being applied. Additionally there hold times were 2-3 hrs and one time they called me back 3 hours later only to put me on hold for another 30 minutes. Absolutely horrible.

I really don't want to give them a "1" rating that is how bad it is. I am waiting on a refund from Orbitz. I would never use their service nor will I refer any family or friend. Orbitz waited three weeks before my trip to tell me that the flight was cancelled. I purchased the tickets 3 months ago. Now the price for the tickets are two hundred dollars plus. Very bad business. NEVER AGAIN!

I attempted to use my airline credits to rebook a flight. The customer service agents were rude and ineffective. I talked to six agents within two days. One agent obtained my details and then proceeded to put me on hold for over 30 minutes with no explanation. Another agent insinuated I was a liar after I told them I had spoke to four previous agents.

Here is the real issue. You can't get a manager. I was told I would need to wait three hours. I waited for an hour before they hung up on me. This is a common complaint that you will read on other reviews.
I am finding a new travel agency.

the worst customer service experience I've ever had in my life ????

I had to cancel a flight due to covid and they said all I could get is a credit which I cannot use due to covid still blocking those countries. They refused to help me in any way so I filed a complaint with the BBB. They wrote the bbb saying they would issue me a refund minus a fee. 3 weeks of promised and no refund, then almost a month later they flat out say that they refuse to pay a refund. I contacted the BBB and was told to wait for a reply. 4 weeks later, no reply. My complaint was closed, my email deleted, and orbitz was not held accountable. I am now going to file a complaint through the attorney general's office in my home state. It's not just me, it's 100's of people going through this and they lie, hang up on, and play games to keep the money.

I bought at Orbitz a family trip ( 5 persons) and all flights has been cancelled.
I was out of my country and made many long distance calls to both Orbitz ans the airline company to help me to get back home.
Spent hours at the phone but they did NOT helped me and also dont offer at least a refund? Looks like a joke. I have paid, service was NOT provided and they said " Sorry, we cant do anything." See you guys at Court house.

We will never be booking through Orbitz again. Our flight was canceled, after being rescheduled multiple times, due to COVID. Their customer service department is unhelpful, hard to get a hold of and can accomplish nothing. We were told to expect a refund within two months. We are now on month 3 with no end in sight. We are put off over and over and on hold for hours, days at a time. Their true colors are coming to the surface with covid and now that we know we will never trust them again.

Why does Orbitz devote a dominant part of their opening webpage to social justice propaganda? Don't we go there to make flight/hotel/car bookings? Do we need to see an agenda by Orbitz to shape attitudes?
Before any of you start calling me names, I have no problem with whatever lifestyle choice anyone makes --Live & Let Live! -- but I am exhausted from companies driven by a need to emblazon a single dominant theme across their Home Page.
I'm sure I'm not the only one who thinks, "Let me find a platform that is focused solely on the core mission of facilitating bookings."

If possible I wouldn’t even give them one star. I called the customer service number FOUR times, I was on hold each time for over a hour! I tried having them call me back and got put on hold both times again for over a hour. Ended up calling the airline direct to get the answer. Won’t use them again

I paid 600 dollars on a car rental that I had reserved through Orbitz for 316.00 dollars.
I spoke with an Orbitz representative via chat which informed me I would receive a refund, that was on the actual day of rental. No refund was received.
I called back 3 days later and spent 3 hours on hold before I could speak to a live agent which stated I would receive a refund, that didn't happen either.
I then attempted to contact their customer service once again and was on hold for over 3 hours, never got to speak to a representative